PRIVACY POLICY

This Privacy Policy explains how personal data may be collected, used, disclosed, stored and protected when you use this website or purchase products through it.

This policy is intended to operate in accordance with Malaysia's Personal Data Protection Act 2010 and applicable Malaysian personal data protection requirements.

1. Personal Data We May Collect

Depending on how you interact with the website, we may collect:

  • name;

  • telephone number;

  • email address;

  • billing address;

  • delivery address;

  • account information;

  • order information;

  • transaction information;

  • payment-related information;

  • customer-support communications;

  • return and refund information;

  • IP address;

  • browser information;

  • device information;

  • website usage information;

  • marketing preferences; and

  • information voluntarily provided by you.

Complete payment-card details may be processed directly by third-party payment providers and may not be stored by us.

2. How Personal Data Is Collected

Personal data may be collected when you:

  • browse the website;

  • create an account;

  • place an order;

  • make payment;

  • subscribe to communications;

  • contact customer support;

  • participate in promotions;

  • request a return, refund or exchange; or

  • otherwise provide information.

Information may also be received from payment processors, delivery companies and service providers involved in completing a transaction.

3. Purposes of Processing

Personal data may be used to:

  • process and fulfil orders;

  • verify payments;

  • arrange delivery;

  • provide customer support;

  • manage returns, refunds and exchanges;

  • administer customer accounts;

  • prevent fraud;

  • maintain business records;

  • comply with legal requirements;

  • improve website functionality;

  • analyse website usage;

  • send transaction-related communications; and

  • provide marketing communications where permitted.

4. Required Information

Certain information may be required to process an order, receive payment, arrange delivery or comply with legal requirements.

If required information is not provided, we may be unable to complete the transaction.

Other information may be optional.

5. Disclosure of Personal Data

Where reasonably necessary, personal data may be disclosed to:

  • payment processors;

  • banks or financial institutions;

  • courier and delivery providers;

  • IT providers;

  • hosting providers;

  • cloud-service providers;

  • customer-support providers;

  • professional advisers;

  • insurers;

  • fraud-prevention providers;

  • government authorities;

  • regulators;

  • law-enforcement agencies where legally required; and

  • other service providers reasonably necessary to operate the business.

Personal data will not be sold to third parties.

6. Marketing

Where permitted by law, contact information may be used to send information about products, promotions or offers.

You may unsubscribe from direct marketing communications at any time.

Transaction-related communications may continue where necessary.

7. Cookies and Similar Technologies

The website may use cookies and similar technologies to:

  • operate essential website functions;

  • maintain sessions;

  • maintain shopping carts;

  • remember preferences;

  • improve website performance;

  • analyse website traffic; and

  • support advertising or marketing where applicable.

Browser settings may allow cookies to be blocked or deleted.

Disabling necessary cookies may affect website functionality.

8. Security

Reasonable practical steps are taken to protect personal data against:

  • loss;

  • misuse;

  • unauthorised access;

  • unauthorised disclosure;

  • alteration; or

  • destruction.

No electronic system can be guaranteed to be completely secure.

Where a personal data breach occurs, action will be taken in accordance with applicable Malaysian law.

9. Retention

Personal data will be retained only for as long as reasonably necessary for:

  • the purposes for which it was collected;

  • legal obligations;

  • tax requirements;

  • accounting requirements;

  • dispute resolution; or

  • record-keeping purposes.

Data that is no longer required may be securely deleted, destroyed or anonymised.

10. International Transfers

Some service providers or technology systems may process or store information outside Malaysia.

Where personal data is transferred outside Malaysia, reasonable steps will be taken to comply with applicable Malaysian personal data protection requirements.

11. Your Rights

Subject to Malaysian law, you may have rights to:

  • request access to personal data;

  • request correction of inaccurate information;

  • withdraw consent where applicable;

  • limit certain processing;

  • opt out of direct marketing;

  • request data portability where applicable; and

  • raise questions or complaints concerning personal data.

Requests may be made using the contact details displayed on the website.

Identity verification may be required before a request is processed.

12. Changes to This Privacy Policy

This Privacy Policy may be updated to reflect changes in business practices, technology or legal requirements.

The latest version will be published on the website.