TERMS & CONDITIONS

These Terms & Conditions govern access to and use of this website and purchases made through it.

By accessing this website, creating an account, placing an order or purchasing a product, you agree to these Terms & Conditions and the other policies published on this website.

These Terms apply to transactions within Malaysia and are governed by Malaysian law.

1. Website Use

You agree to use this website only for lawful purposes.

You must not:

• use the website for fraudulent or unlawful activities;

• interfere with the operation or security of the website;

• introduce viruses, malware or harmful material;

• attempt to gain unauthorised access to the website or related systems;

• scrape, reproduce or commercially exploit website content without permission; or

• provide false or misleading information.

We may suspend or restrict access where we reasonably believe these Terms have been breached.

2. Product Information

We take reasonable steps to ensure product descriptions, images, specifications, prices and availability are accurate.

Product images are for illustration purposes. Actual colours, packaging, dimensions, appearance or specifications may vary slightly because of photography, screen settings, manufacturing changes or product updates.

Customers should review all relevant product descriptions, instructions, warnings and specifications before purchasing or using a product.

Nothing in these Terms limits any mandatory consumer right or guarantee available under Malaysian law.

3. Pricing

Unless otherwise stated, prices are displayed in Malaysian Ringgit (RM/MYR).

The total amount payable will be shown before an order is submitted and may include applicable taxes, delivery charges or other disclosed charges.

Prices may be changed before an order is accepted.

If an obvious pricing, technical or listing error occurs, we may contact the customer to confirm the correct price or cancel the affected order and refund any payment received.

4. Orders

By submitting an order, you confirm that:

• the information provided is accurate and complete;

• you are authorised to use the selected payment method; and

• you agree to pay the total amount shown at checkout.

Customers should review order information carefully before completing an order.

If an error is discovered after an order is submitted, contact us as soon as reasonably possible.

Receipt of an order does not necessarily mean that it has been accepted.

An order may be declined or cancelled where reasonably necessary, including because of:

• stock unavailability;

• payment failure;

• suspected fraud;

• pricing or listing errors;

• legal restrictions; or

• inability to fulfil the order.

5. Payment

Payment must be made using one of the payment methods displayed through the website or checkout process.

Payments may be processed by third-party payment providers.

Their separate terms, security procedures and privacy practices may apply.

6. Product Availability

All products are subject to availability.

If a product becomes unavailable after an order is placed, we may:

• offer an alternative product with the customer's agreement;

• delay fulfilment with the customer's agreement; or

• cancel the affected item and provide an appropriate refund.

7. Delivery

Delivery is governed by the Shipping & Delivery Policy.

Customers are responsible for providing an accurate and complete delivery address and contact details.

Estimated delivery times are not guaranteed unless expressly stated otherwise.

8. Returns, Refunds and Exchanges

Returns, refunds and exchanges are governed by the Return, Refund & Exchange Policy.

Nothing in that policy limits rights available under Malaysian consumer law.

9. Promotions and Discount Codes

Promotions, vouchers and discount codes may be subject to additional conditions.

Unless otherwise stated:

• promotions cannot be exchanged for cash;

• promotional codes cannot be combined;

• promotional benefits are not transferable; and

• expired promotional codes will not be accepted.

Promotions affected by genuine errors, fraud or misuse may be withdrawn or corrected.

10. Intellectual Property

Unless otherwise stated, website content including text, graphics, photographs, logos, designs, videos, software and other materials is owned by or lawfully licensed to the website operator.

Website content may be accessed for personal and lawful use.

You may not reproduce, distribute, modify, sell, publish or commercially exploit website content without permission.

11. Third-Party Services and Links

The website may contain links to third-party websites, payment providers, courier services or other external services.

We are not responsible for third-party services or websites outside our reasonable control.

12. Limitation of Liability

To the fullest extent permitted by Malaysian law, we are not responsible for indirect, incidental or consequential loss arising from circumstances outside our reasonable control.

Nothing in these Terms excludes liability or consumer rights that cannot lawfully be excluded.

13. Force Majeure

We are not responsible for delay or failure caused by circumstances reasonably beyond our control, including:

• natural disasters;

• severe weather;

• epidemic or pandemic events;

• government action;

• transport disruption;

• telecommunications failures;

• major system failures;

• labour disruption; or

• interruptions affecting suppliers or delivery providers.

Reasonable steps will be taken to minimise disruption where possible.

14. Changes to These Terms

These Terms may be updated from time to time.

The version applying to a purchase will generally be the version in effect when the order is placed unless a change is required by law.

15. Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue to apply.

16. Governing Law

These Terms and transactions made through this website are governed by Malaysian law.

Any dispute will be subject to the jurisdiction of the competent courts, tribunals or dispute-resolution bodies of Malaysia.

17. Contact

Questions concerning these Terms may be submitted using the contact details displayed on this website.

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POLICY 2 — PRIVACY POLICY

This Privacy Policy explains how personal data may be collected, used, disclosed, stored and protected when you use this website or purchase products through it.

This policy is intended to operate in accordance with Malaysia's Personal Data Protection Act 2010 and applicable Malaysian personal data protection requirements.

1. Personal Data We May Collect

Depending on how you interact with the website, we may collect:

• name;

• telephone number;

• email address;

• billing address;

• delivery address;

• account information;

• order information;

• transaction information;

• payment-related information;

• customer-support communications;

• return and refund information;

• IP address;

• browser information;

• device information;

• website usage information;

• marketing preferences; and

• information voluntarily provided by you.

Complete payment-card details may be processed directly by third-party payment providers and may not be stored by us.

2. How Personal Data Is Collected

Personal data may be collected when you:

• browse the website;

• create an account;

• place an order;

• make payment;

• subscribe to communications;

• contact customer support;

• participate in promotions;

• request a return, refund or exchange; or

• otherwise provide information.

Information may also be received from payment processors, delivery companies and service providers involved in completing a transaction.

3. Purposes of Processing

Personal data may be used to:

• process and fulfil orders;

• verify payments;

• arrange delivery;

• provide customer support;

• manage returns, refunds and exchanges;

• administer customer accounts;

• prevent fraud;

• maintain business records;

• comply with legal requirements;

• improve website functionality;

• analyse website usage;

• send transaction-related communications; and

• provide marketing communications where permitted.

4. Required Information

Certain information may be required to process an order, receive payment, arrange delivery or comply with legal requirements.

If required information is not provided, we may be unable to complete the transaction.

Other information may be optional.

5. Disclosure of Personal Data

Where reasonably necessary, personal data may be disclosed to:

• payment processors;

• banks or financial institutions;

• courier and delivery providers;

• IT providers;

• hosting providers;

• cloud-service providers;

• customer-support providers;

• professional advisers;

• insurers;

• fraud-prevention providers;

• government authorities;

• regulators;

• law-enforcement agencies where legally required; and

• other service providers reasonably necessary to operate the business.

Personal data will not be sold to third parties.

6. Marketing

Where permitted by law, contact information may be used to send information about products, promotions or offers.

You may unsubscribe from direct marketing communications at any time.

Transaction-related communications may continue where necessary.

7. Cookies and Similar Technologies

The website may use cookies and similar technologies to:

• operate essential website functions;

• maintain sessions;

• maintain shopping carts;

• remember preferences;

• improve website performance;

• analyse website traffic; and

• support advertising or marketing where applicable.

Browser settings may allow cookies to be blocked or deleted.

Disabling necessary cookies may affect website functionality.

8. Security

Reasonable practical steps are taken to protect personal data against:

• loss;

• misuse;

• unauthorised access;

• unauthorised disclosure;

• alteration; or

• destruction.

No electronic system can be guaranteed to be completely secure.

Where a personal data breach occurs, action will be taken in accordance with applicable Malaysian law.

9. Retention

Personal data will be retained only for as long as reasonably necessary for:

• the purposes for which it was collected;

• legal obligations;

• tax requirements;

• accounting requirements;

• dispute resolution; or

• record-keeping purposes.

Data that is no longer required may be securely deleted, destroyed or anonymised.

10. International Transfers

Some service providers or technology systems may process or store information outside Malaysia.

Where personal data is transferred outside Malaysia, reasonable steps will be taken to comply with applicable Malaysian personal data protection requirements.

11. Your Rights

Subject to Malaysian law, you may have rights to:

• request access to personal data;

• request correction of inaccurate information;

• withdraw consent where applicable;

• limit certain processing;

• opt out of direct marketing;

• request data portability where applicable; and

• raise questions or complaints concerning personal data.

Requests may be made using the contact details displayed on the website.

Identity verification may be required before a request is processed.

12. Changes to This Privacy Policy

This Privacy Policy may be updated to reflect changes in business practices, technology or legal requirements.

The latest version will be published on the website.

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POLICY 3 — SHIPPING & DELIVERY POLICY

This Shipping & Delivery Policy applies to products purchased through this website for delivery within Malaysia.

1. Delivery Areas

Delivery is available to locations within Malaysia supported by the available delivery providers.

Certain remote locations may:

• require additional delivery time;

• involve additional charges; or

• be unavailable for delivery.

Any material delivery restriction will be communicated where reasonably practicable.

2. Shipping Charges

Shipping charges, where applicable, will be disclosed before payment is completed.

Charges may vary according to:

• delivery location;

• parcel weight;

• parcel dimensions;

• delivery method; or

• promotional arrangements.

3. Order Processing

Orders are prepared for dispatch according to the processing information displayed on the product page, checkout page or order confirmation.

Processing may take longer for:

• pre-orders;

• customised products;

• made-to-order products;

• products requiring special preparation; or

• orders placed during peak periods.

4. Estimated Delivery

Estimated delivery times may be provided during checkout or after an order is confirmed.

Estimated delivery times are not guaranteed unless expressly stated otherwise.

Delivery may be affected by:

• courier operations;

• public holidays;

• severe weather;

• peak shopping periods;

• remote delivery locations;

• transport disruption; or

• other circumstances outside our reasonable control.

5. Delivery Information

Customers must provide accurate and complete:

• recipient details;

• delivery address;

• postal code; and

• contact number.

We are not responsible for delays resulting from incorrect or incomplete information supplied by the customer.

Customers should contact us as soon as possible if an error is discovered.

6. Tracking

Tracking information may be provided where supported by the relevant delivery provider.

Tracking information is maintained by the delivery provider and may not always update immediately.

7. Receiving an Order

Customers should inspect a parcel within a reasonable period after delivery.

Where a parcel appears seriously damaged or tampered with, customers should document its condition where possible and contact us promptly.

8. Delayed, Missing or Lost Parcels

If an order does not arrive within a reasonable period after the estimated delivery time, the customer should contact us so that the delivery can be investigated.

If a shipment is confirmed lost, an appropriate:

• replacement;

• refund; or

• other remedy

will be provided according to the circumstances and applicable law.

9. Failed Delivery

Additional delivery charges may apply where delivery fails because:

• the delivery address was incorrect or incomplete;

• no authorised recipient was available;

• delivery was refused without a valid reason; or

• redelivery was required because of circumstances attributable to the customer.

This does not apply where Malaysian law requires the supplier to bear the relevant cost.

10. Incorrect, Defective or Non-Conforming Products

If a delivered product is defective, materially different from what was ordered or otherwise does not comply with applicable statutory guarantees, contact us promptly.

Where required under Malaysian law, an appropriate remedy will be provided.

11. Delivery Rights

Nothing in this policy limits statutory consumer rights available under Malaysian law.

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POLICY 4 — RETURN, REFUND & EXCHANGE POLICY

This Return, Refund & Exchange Policy applies to products purchased through this website.

1. Consumer Rights

This policy operates in addition to rights and guarantees available under Malaysian law.

Nothing in this policy excludes, restricts or modifies any consumer right that cannot legally be excluded, restricted or modified.

2. Defective, Incorrect or Non-Conforming Products

Customers should contact us if a product:

• is materially different from what was ordered;

• arrives damaged;

• is defective;

• does not correspond with its description;

• is missing an item or component; or

• otherwise fails to comply with an applicable statutory guarantee.

We may request reasonable supporting information such as:

• photographs;

• videos;

• order details;

• proof of purchase; or

• other information needed to assess the issue.

3. Notification

Customers are encouraged to report visible product or delivery problems as soon as reasonably possible.

A request for prompt notification is intended to assist investigation and does not remove any statutory rights available under Malaysian law.

4. Available Remedies

Depending on the circumstances and applicable law, a remedy may include:

• repair;

• replacement;

• exchange;

• refund;

• partial refund; or

• another appropriate remedy.

The appropriate remedy may depend on the nature and seriousness of the issue.

5. Change-of-Mind Returns

Unless the product page or promotion expressly provides a change-of-mind return option, products are generally not returnable solely because the customer:

• changes their mind;

• orders the wrong product;

• orders the wrong size or colour;

• no longer wants the product; or

• finds a different price elsewhere.

This does not affect statutory rights relating to defective, misdescribed or non-conforming products.

6. Items Generally Not Eligible for Voluntary Returns

Where voluntary returns are offered, the following products may be excluded unless defective or otherwise required by law:

• personalised products;

• customised products;

• made-to-order products;

• perishable products;

• hygiene-related products after opening;

• sealed products after the seal is broken where resale would be inappropriate;

• activated digital products;

• downloadable products;

• vouchers;

• gift cards; or

• clearance or final-sale products where clearly identified before purchase.

7. Return Condition

For voluntary returns, products should normally be:

• unused;

• in resaleable condition;

• accompanied by original packaging where reasonably required; and

• accompanied by proof of purchase.

Different requirements may apply to statutory claims involving defective products.

8. Return Shipping

For an approved voluntary return, the customer may be responsible for return shipping where clearly stated.

Where a product is defective, materially different from the order or where Malaysian law otherwise requires the supplier to bear the cost, the relevant return or redelivery cost will not be charged to the customer.

9. Return Address

Approved returns should be sent only to the return address provided after the return request has been accepted.

Return Address:

[Insert Return Address]

Products should not be returned before approval has been obtained.

10. Refund Processing

Approved refunds will generally be made to the original payment method unless another lawful arrangement is agreed.

The time required for funds to appear may depend on the:

• bank;

• card issuer;

• payment gateway; or

• payment method.

Delivery charges will be refunded where required by Malaysian law.

11. Exchanges

Exchanges are subject to product availability.

If the requested replacement is unavailable, another appropriate remedy may be offered.

12. Proof of Purchase

An order number, receipt or other reasonable proof of purchase may be requested before processing a return, refund or exchange.

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POLICY 5 — PAYMENT & CANCELLATION POLICY

This Payment & Cancellation Policy applies to product purchases made through this website.

1. Currency

Unless otherwise stated, transactions are processed in Malaysian Ringgit (RM/MYR).

2. Accepted Payment Methods

Available payment methods will be displayed during checkout.

These may include:

• payment cards;

• online banking;

• e-wallets; or

• other supported payment methods.

Payment options may change from time to time.

3. Payment Authorisation

By submitting payment, you confirm that you are authorised to use the selected payment method.

Transactions may be subject to:

• payment verification;

• fraud screening; or

• other reasonable security checks.

4. Payment Processing

Payments may be processed by independent payment-service providers.

Complete payment-card information may be processed directly by those providers and may not be stored by us.

5. Pricing and Charges

The total amount payable will be displayed before an order is submitted.

Customers should review all charges before confirming payment.

6. Customer Cancellation Requests

Customers may request cancellation as soon as possible after placing an order.

Cancellation cannot be guaranteed once an order has:

• entered fulfilment;

• been packed;

• been dispatched;

• been customised;

• been specially produced; or

• otherwise reached a stage where cancellation is no longer reasonably possible.

Any statutory remedy available under Malaysian law remains unaffected.

7. Cancellation by Us

An order may be cancelled where reasonably necessary, including because of:

• stock unavailability;

• obvious pricing errors;

• listing errors;

• unsuccessful payment;

• suspected fraud;

• inability to verify required information;

• legal restrictions; or

• circumstances making fulfilment impossible.

Where an order is cancelled after payment has been received and the customer is not at fault, the appropriate amount paid will be refunded.

8. Refund Method

Refunds will normally be returned using the original payment method.

Processing times may depend on the relevant bank or payment provider.

9. Payment Disputes

Customers are encouraged to contact us first where a payment issue can reasonably be resolved directly.

Nothing in this policy restricts any lawful right to dispute an unauthorised or improper transaction.

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POLICY 6 — DISCLAIMER

Information provided through this website is intended for general commercial and informational purposes.

1. Product Information

We take reasonable steps to maintain accurate product descriptions and information.

Minor variations may occur in:

• packaging;

• colour;

• appearance;

• measurements; or

• specifications

where those variations do not materially change the product.

2. Availability

Product availability may change without notice.

Website availability may also be interrupted from time to time.

3. General Information

Website content should not be treated as medical, legal, financial or other specialised professional advice unless expressly provided as such by a suitably qualified professional.

Where products relate to health, beauty, wellness, nutrition or other regulated matters, customers should follow relevant instructions and seek professional advice where appropriate.

4. Individual Results

Testimonials, reviews, examples or product experiences displayed on the website represent individual experiences.

They do not guarantee identical results for every customer.

5. External Links

Links to third-party websites may be provided for convenience.

We do not control and are not responsible for:

• third-party content;

• third-party security;

• third-party availability; or

• third-party practices.

6. Website Security

Reasonable measures are taken to operate the website securely.

However, internet transmission and electronic systems cannot be guaranteed to be completely:

• uninterrupted;

• error-free; or

• free from harmful components.

7. Limitation of Liability

To the fullest extent permitted by Malaysian law, we are not responsible for indirect or consequential loss caused by reliance on website information or matters outside our reasonable control.

8. Consumer Rights

Nothing in this Disclaimer excludes or limits any statutory guarantee, remedy, right or liability that cannot lawfully be excluded under Malaysian law.

9. Governing Law

This Disclaimer is governed by Malaysian law.